Privacy Policy

Introduction

NeuroSolar ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Information We Collect

Information You Provide Directly

• Name, email address, and phone number when you contact us or sign up
• Billing and shipping address when placing an order
• Payment information (processed securely via Stripe — we do not store card details)
• Messages and correspondence you send us

Information Collected Automatically

• IP address, browser type, and operating system
• Pages visited, time spent on site, and referring URLs
• Device identifiers and cookie data
• Geographic location data (country/region level)

Information from Third Parties

• Analytics data from Google Analytics and HubSpot
• Purchase confirmation data from Stripe
• Social media interaction data if you engage with our social channels

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and send order confirmations
• Communicate with you about your purchase, shipping, and support
• Send promotional emails and product updates (you may opt out at any time)
• Improve our website, products, and customer experience
• Analyze usage patterns and optimize our marketing efforts
• Comply with legal obligations and prevent fraud
• Respond to your inquiries and provide customer support

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential cookies — Required for the website to function properly
• Analytics cookies — Help us understand how visitors interact with our site (Google Analytics, HubSpot)
• Marketing cookies — Used to deliver relevant advertisements and track campaign effectiveness
• Preference cookies — Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements:

• Stripe — Payment processing
• HubSpot — CRM and email marketing
• Google Analytics — Website analytics
• Shipping partners — Order fulfillment and delivery

We may also disclose your information if required by law, to protect our rights, or in connection with a business transfer or acquisition.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Order and transaction records are retained for a minimum of 7 years for accounting and legal compliance purposes. Marketing preferences and communications are retained until you opt out or request deletion.

Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data ("right to be forgotten")
• Portability — Request transfer of your data in a machine-readable format
• Opt-out — Unsubscribe from marketing emails at any time via the link in any email
• Objection — Object to processing of your data for direct marketing purposes

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology and processed through Stripe's PCI-DSS compliant infrastructure.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Children's Privacy

Our website and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: